Privacy Policy

1. Information We Collect

We may collect the following categories of information when you use our website or services:

• Personal Information: name, email, phone number, billing and shipping address.
• Account Information: username, password, order history, preferences.
• Payment Information: payment card details (processed securely through trusted third-party providers, not stored by OraLux).
• Technical Data: IP address, browser type, device details, cookies, and website usage analytics.
• Communication Data: correspondence, support requests, and feedback you provide.

2. How We Use Your Information

We process your personal data to:

• Fulfill and deliver orders placed on our marketplace.
• Provide customer service and manage your account.
• Send you promotions, newsletters, and updates (with your consent).
• Enhance and personalize your shopping experience.
• Improve website functionality, analytics, and security.
• Comply with UAE law and other GCC/MENA legal obligations.

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: payment gateways, logistics companies, IT support, marketing platforms.
• Marketplace Partners: selected vendors or brands necessary to fulfill your order.
• Authorities: when required by UAE law, GCC/MENA regulations, or to protect our legal rights.

4. Cookies and Tracking

We use cookies and similar technologies to:

• Enable website features (cart, checkout, preferences).
• Monitor performance and analytics.
• Provide tailored product recommendations and marketing.

You may disable cookies in your browser, but some site features may not work properly.

5. Data Retention

We will retain your personal data only for as long as reasonably necessary to provide our services and comply with UAE laws and other GCC/MENA regulations.

6. Data Security

OraLux FZE applies strict security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. While we work to secure your data, no system is completely risk-free.

7. Your Rights

Under UAE Federal Data Protection Law (No. 45 of 2021) and applicable GCC/MENA data regulations, you may have the right to:

• Access your personal data held by us.
• Request correction or deletion of inaccurate or outdated data.
• Withdraw consent for marketing communications.
• Restrict or object to the processing of your data, subject to legal requirements.

Requests may be made by contacting us at privacy@olux.ae.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If such data is provided, we will delete it.

9. International Data Transfers

As OraLux serves GCC and MENA customers, your data may be transferred and processed outside your home country. Where this occurs, we ensure that data is handled with appropriate safeguards in line with UAE and GCC data protection principles.

10. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable regulations. Updates will be posted on this page with a new effective date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at: